Contact Information

If you have any questions, you may contact the following offices. In all correspondence, please include, or be prepared to provide, your full name, mailing address, and telephone number, and the test(s) about which you are requesting further information.

Email: To send an email request to Evaluation Systems click here.
Ph: (413) 256-2876 or (800) 823-9225

Operating hours:

Mon–Fri: 9:00 a.m.–8:00 p.m. eastern time
Sat: 9:00 a.m.–5:00 p.m. eastern time

Holidays excluded:

Jan 2, 2017
Jan 16, 2017
May 29, 2017
Jul 3–4, 2017
Sep 4, 2017
Nov 23–24, 2017
Dec 25, 2017

(Automated Information System available 24 hours daily)

Fax: (413) 256-7083
Mail: MTTC
Evaluation Systems
P.O. Box 660
Amherst, MA 01004-9001
Live Chat: This service is available when the "Chat now" tab appears in the lower right corner of your screen.

Contact Pearson VUE for information about your computer-based test appointment.

Includes chat and email
Ph: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Contact The Michigan Department of Education (MDE) for information about program policies and out-of-state credential evaluation.

Mail: Michigan Department of Education
Office of Professional Preparation Services
P.O. Box 30008
Lansing, MI 48909
Ph: (517) 373-3310
MDE staff are available for educator preparation and credential evaluation customer service by telephone at select times between 7:30 a.m.–5:30 p.m. eastern time, Mon–Thu, excluding holidays. Please call this number for information on the current available phone support times.

Contact your advisor or the certification officer at your institution for information about which tests you must take and endorsement information.